Returns & Refunds Policy
At Cables4all, we want you to shop with confidence. If you need to return an item, our returns and refunds process is straightforward and designed to comply with UK consumer regulations.
Faulty Products
If you believe you have received a faulty item, please contact us before returning the product via our webform or by telephone on 01726 67478.
Our team will:
- Discuss the issue with you to confirm the fault
- Issue a Returns Number where required
- Arrange a replacement, repair or refund where applicable
Please do not return faulty items without contacting us first.
14 Day Consumer Change of Mind Returns
Under UK consumer regulations, consumers purchasing online have the right to cancel an order within 14 days of receiving the goods. You must notify us within this 14 day period if you wish to cancel your order.
Once you have notified us of your decision to cancel, you then have a further 14 days to return the goods to us.
To qualify for a full refund:
Items should be returned in an unused, as-sold condition, subject to your right to reasonably inspect the goods
Products should be complete and in their original packaging where possible
You must notify us of your decision to cancel within 14 days of receiving the goods
The goods must then be returned within 14 days of notifying us
You are responsible for the cost of returning unwanted goods unless the goods are faulty, damaged, incorrectly supplied or not as described.
Business Customers
Our 14-day consumer change-of-mind cancellation rights do not apply to purchases made wholly or mainly for business purposes.
Business-to-business purchases are subject to our Business Customer Returns terms. Correctly supplied goods are not automatically eligible for return simply because they are no longer required, were ordered in error or the customer has changed their mind.
Please see our Terms & Conditions for full details.
Non-Returnable Items
The following products can only be returned if faulty or unopened:
- Blank DVDs, CDs & Blu-Ray Discs
- USB Flash Drives / Memory Storage Devices
Damaged or Incomplete Returns
If returned unwanted items are received damaged, incomplete, or in a condition unsuitable for resale, we reserve the right to deduct a restocking fee from the refund amount.
Return Postage
- Customers are responsible for return postage costs on unwanted items
- Return postage instructions for faulty goods will be provided during the returns process
We strongly recommend using a tracked postal service when returning goods.
12 Month Product Warranty
Most products supplied by Cables4all include a 12 Month Warranty unless otherwise stated.
If your product develops a fault during this period, we will offer:
- Replacement
- Repair where applicable
- Alternative suitable resolution
Need Help?
For any returns, refunds or warranty queries, please contact our customer service team: admin@cables4all.co.uk or phone 0172667478 who will be happy to assist.