RETURNS

We will accept returns of our items if they are found to be faulty within 14 days of receipt from buyer, If an item is deemed to be faulty then please contact us first via the webform. Before sending the item back we will need to clarify the type of fault and this will in turn generate a Returns number. Once we have clarified that the item is faulty a replacement or refund will be offered.

If you are not satisfied with your purchase you have the right to send the items back for a refund.  However We will only accept returns of items sold in retail packaging only if the packaging is un-opened or  if the items are  deemed to be faulty/defective. 

If the items returned are opened and not deemed to be faulty then we have the right to charge a re-stocking fee.

POSTAGE/DELIVERY

Royal Mail First Class/Recorded Delivery  Despatched the next working day after the order has been received

Royal Mail (next day)  Special delivery   1-2 working days from time of order.  * please note that if an order is placed before 12am then it may be  despatched the same day (if not next working day despatch)

International Signed For  All orders outside of the UK will be despatched using this method only

Courier Delivery (48 Hours) (UK)   Despatched within 24 hours (weekdays) once we receive your order via this method a booking will be made with  the courier service to pick up the parcel, please allow another 24-48 hours for delivery. Tracking number will be e-mailed to customers once the item has been despatched.

Courier Saturday delivery (UK)  If order is received before 11.30 -  12pm on friday then a saturday delivery can be arranged.

• All our products if in stock at the time of purchase will be despatched the next working day.
• All Orders over £75 qualify for free UK delivery

Please contact us for any questions regarding delivery

    PAYMENT                                                                                                                                                             

During the payment process customers will be re-directed to the Paypal, google Checkout or Nochex site to complete the transaction no payment details are handled by us. 

All Payments are processed Securely using the following methods

 

	Paypal
	Paypal is the alternative solution for customers wishing to purchase goods on the internet without having to key in their credit/Debit card details each time. Each transaction is completed through the Paypal secure payment gateway.
	Google checkout
	Google checkout is the new payment solution from Google.  it's similar to Paypal and can be chosen as a payment method at  the view Cart stage. Extra fast payment processing.
	Cheque or Postal Order
	Payments by cheque or postal order are also accepted. Payment instructions will be sent out via e-mail upon completion of the Order.     *Please note. that if paying by personal cheque items will not be despatched until funds have cleared
	NoChex
	Nochex is easy and simple Solution for consumers to purchase goods or services over the internet. A Nochex account is not required to purchase goods via this method. Select the NoChex payment Method at the checkout stage and this will take you to the Nochex secure server where you can enter your Payment Details. Safe and Secure via the Nochex secure Server.